Privacy Notice

1 Introduction

1.1 We value your trust and are dedicated to keeping your personal information accurate, confidential, and secure. BY PROVIDING PERSONAL INFORMATION TO Veterans’ House Canada (VHC) YOU AGREE THAT VHC MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY NOTICE AND AS PERMITTED OR REQUIRED BY LAW.

2 Background

2.1 Veterans’ House Canada (VHC) provides permanent, affordable and supportive housing to homeless veterans of the Canadian Armed Forces. A primary means of funding this support is through donations. . As such, we handle your personal information responsibly and securely. This Privacy Policy covers only those activities that are subject to the provisions of Canada’s federal and provincial privacy laws, as applicable.

3 Personal Information We Collect

3.1 We may collect the following information about you from our website:

3.1.1 Contact information: this information allows us to identify you as well as send you materials. It lets us communicate with you for instructions and requests. It includes your name, mailing address, email address, and telephone number.

3.1.2 Computer information: this includes information like device type, device identifier, IP address, medium access control address, location, browser type, operating system, duration of use, user behaviour, length of time spent on the services, and frequency of use.

3.1.3 Marketing and communications information: this includes communication preferences and your preferences in receiving marketing or other communications from us and third parties.

3.1.4 Other information voluntarily provided to us, our service providers, or our contractors.

3.2 When you engage VHC for donations and/or partnerships opportunities, we may collect the following information about you depending on the service engaged:

3.2.1 Banking information: including your bank account information, billing address, or other banking and financial information required to complete your donation or process your payments.

3.2.2 Address and contact information: this information allows us to fulfill our legal obligation to establish your identity and helps protect against error, identity theft, and fraud.

3.2.3 Information required to comply with applicable laws and regulations: including your date of birth, home address.

3.2.4 Profile information: may include your interests, preferences, feedback, and survey responses.

3.3 Information will be collected by fair and lawful means and stored within Canada; however, we will only collect the information we need to provide our services. Information will be retained in accordance with lawful requirements.

4 Why We Collect Your Information

4.1 Providing tax receipts.

4.2 Business and website operations: to administer and protect our business and this website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.

4.3 Marketing and advertising: to be presented on our website. We may also administer and offer tailored content and other promotional materials to you based on your interests.

4.4 Cookies: We use cookies on our website. Cookies are small files that help us recognize you and tailor our content to your needs. By using our website, you agree to our use of cookies. You can refuse cookies by changing your browser settings, but this might limit your access to some parts of our website. For more about cookies and how to manage them, visit sites like wikipedia.org or aboutcookies.org. Cookies may be used to:

4.4.1 recognize you when you visit our website, remember your preferences and give a personalized experience that’s in line with your settings;

4.4.2 make your interactions with the website faster and more secure;

4.4.3 bring advertising and customized experiences through personalization; and

4.4.4 for authentication, security and research.

4.5 Regulatory requirements: complying generally with all applicable laws and regulatory requirements, including securities legislation and regulations, ‘know your client’ obligations, Canada Revenue Agency obligations.

4.6 Business development and market research: we may use data to understand demographics, interests, usage.

5 Sharing Your Information

5.1 We may share your information with:

5.1.1 Service Providers: Companies that help us store, process, and deliver services.

5.1.2 Technical Support: IT and data analytics providers.

5.1.3 Financial Institutions and Payment Processors: For facilitating subscription/redemption requests and distribution payments.

5.1.4 Regulators: For legal compliance.

5.1.5 Law Enforcement: When required by law.

5.1.6 Legal and Accounting: Law and accounting firms retained by VHC.

5.2 We will not sell your data to third parties and have policies in place to ensure those we legitimately share your data with do not sell or trade your data to other third parties.

6 Personal Information Retention & Destruction

6.1 We keep your personal information only as long as needed for business or legal reasons. After that, we destroy it permanently.

7 Safeguards

7.1 We protect your personal information with appropriate security measures. Our staff must keep your information confidential. We use industry-standard safeguards to protect electronic files.

7.2 Online storage and communication are never completely secure. We encourage you to provide

7.2.1 only the personal information you are comfortable with VHC and our third-party service providers,

7.2.2 keep watch for communications that are suspicious, and

7.2.3 report any suspicious activity to us as soon as possible. As a community, we can all help keep personal information safe.

8 Access to and Accuracy of Personal Information

8.1 You have the right to access and rectify your personal information. To request access, send a written request with proof of identity to the address at the end of this Privacy Notice.

8.2 VHC will respond to your request within 30 days, subject to some exceptions.

8.3 If we refuse an access request in whole or in part, we will provide the reasons for the refusal, indicate the provisions of the applicable law that the refusal is based on, outline remedies that are available to you as a result of the refusal, and tell you the time limit you have to exercise your rights. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.

9 Privacy Rights of Children

9.1 Our services are not designated for children. We therefore do not knowingly collect personal information from individuals under the age of eighteen (18). In the event that we learn that we have collected personal information from a child under the age of eighteen (18) we will take the appropriate steps to delete this information. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of eighteen (18).

10 External Links and Features of our Website

10.1 Our website follows this Privacy Notice. However, if you click on links to third-party sites or apps, their privacy policies will apply. We recommend checking their policies to see how they handle your information.

11 Opting Out

11.1 You can withdraw your consent for us to use your personal information at any time, but this might limit our ability to provide services to you.

11.2 To withdraw consent, contact us using the information at the end of this Privacy Notice. This will apply to future actions, not past ones.

11.3 You can also opt out of cookies through your browser settings and targeted ads via the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.

12 Changes to this Privacy Notice

12.1 We may update this Privacy Notice at any time. If we make significant changes, we will post the new version on our website with the date of the update. By continuing to use our website and services after changes are posted, you agree to the new terms. If we need to use your information for new purposes, we will ask for your consent.

13 Addressing Your Inquiries and Concerns

13.1 Our designated privacy officer would be happy to discuss this Privacy notice with you. Please direct all questions or enquiries about this Privacy Notice to: operations.manager@veteranshousecanada.ca

Head Office
208-404 McArthur Avenue
Ottawa, ON, K1K 1G8

Last update: March 2026